WHEN IS THE BOOKING BINDING? The reservation is binding to both Santa Maria Lodge and the guest as soon as we have confirmed the booking with you. Bookings are essential and can only be made through our website or any other accommodation platforms through which we are registered.
WHEN SHOULD YOU PAY? Currently only online bookings are available and payment is made directly on the website through our booking system.
WHAT IF YOU DO NOT PAY IN TIME? Your reservation will be cancelled if no payment has been made before the necessary due date.
WHAT HAPPENS IF YOU WANT TO CANCEL / REBOOK? Guests can only cancel in writing via email to email@example.com. Please note that your cancellation is not valid until you have received written confirmation back from us.
WHAT IF I WANT TO COMBINE MY STAY WITH A PERU'S CHALLENGE VOLUNTEER PROGRAM? If you would like to combine your stay with a volunteer program, head to Peru's Challenge website and explore the various options available. Once you have decided on a program you would like to participate in, follow the prompts on the website to secure a place. Accommodation at Santa Maria Lodge will be included in the price of your selected volunteer program.
CHECK-IN AND CHECK-OUT Check-in is from 14.00 the day of arrival until 10.00 on the day of your departure. Late check-outs can be arranged if there is space available. Late check outs that have not been arranged with us beforehand will incur a late fee to the amount of 50% of one nights' accommodation. Reception is available 24 hours and one of our staff members will meet you for your check-in process at your arranged arrival time. Please notify us as to what time you will be arriving and call us if you will be late.
CATERING Catering is not automatically included in your booking as this service requires additional resources and staff. If you are interested in purchasing this additional service, please make mention of this in the comments box when filling out your booking form and someone from our team will be in contact with you to organise the finer details. If any guests have allergies, please notify us so that our staff can provide the right service for you.
WHAT'S INCLUDED AND WHAT'S NOT INCLUDED IN YOUR BOOKING Under the facilities tab on this website, it is clearly outlined which amenities are included free of cost in your booking and which ones will incur additional costs.
CAR PARKING There are two parking spaces within the accommodation and plenty of parking on the road just outside the house which is both free and safe.
Lote K-1B, Asociación Santa Maria, San Sebastian, Cusco, Peru
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If you and your organisation wish to partner with us, please contact us here and tell us your requests.